Privacy Policy

Topp Tree Care Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quotation, contact us or use our services.

Topp Tree Care Ltd complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable data protection legislation.

 

Who We Are

Topp Tree Care Ltd provides professional tree surgery, arboricultural consultancy, grounds maintenance and vegetation management services throughout Devon and the Southwest.

If you have any questions regarding this Privacy Policy or your personal data, please contact us.

Email: topptreecare@gmail.com
Telephone: 01803 404697
Registered Office: 22 Torquay Road, Kingskerswell, TQ12 5EZ

Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

• Full name
• Company name
• Email address
• Telephone number
• Property address
• Billing address
• Correspondence with us
• Photographs or documents you provide
• Details about your enquiry or requested works

Technical Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages visited
• Time spent on pages
• Website usage statistics

This information helps us improve our website and user experience.

How We Use Your Information

We only use your information where we have a lawful basis to do so. Your information may be used to:

• Respond to enquiries
• Prepare quotations
• Arrange site inspections
• Deliver our services
• Carry out tree surveys and consultancy work
• Process invoices and payments
• Communicate during projects
• Provide customer support
• Improve our website
• Meet our legal obligations
• Prevent fraud
• Protect our business interests

We will never sell your personal information to third parties.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract
• Steps requested before entering into a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent (where required)

Marketing

We may occasionally contact existing customers regarding services similar to those previously provided.

Where required by law, we will only send marketing communications where you have provided your consent.

You may unsubscribe from marketing communications at any time.

Sharing Your Information

Your information may be shared only where necessary with:

• Employees
• Approved subcontractors
• Professional advisers
• Accountants
• IT support providers
• Website hosting providers
• Payment processors
• Insurance companies
• Local Authorities (for Tree Preservation Orders, Conservation Area notifications or planning applications)
• Regulatory bodies where required by law

All third parties are expected to handle your information securely and lawfully.

Data Storage and Security

We take the security of your information seriously.

We use appropriate technical and organisational measures to protect personal data against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

Access to personal information is limited to authorised personnel who require it to carry out their duties.

Data Retention

We retain personal information only for as long as necessary. Typical retention periods include:

• Customer enquiries – up to 24 months
• Ǫuotation records – up to 6 years
• Project records – up to 6 years
• Financial records – 7 years in accordance with HMRC requirements Where information is no longer required, it is securely deleted or

Cookies

Our website uses cookies to improve functionality and understand how visitors use the site.

Cookies may include:

• Essential website cookies
• Performance and analytics cookies
• Functional cookies
• Advertising cookies (where applicable)

You can manage or disable cookies through your browser settings.

Google Analytics

We may use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous information including:

• Pages visited
• Time spent on the website
• Device information
• General geographic location

This information cannot normally identify individual users.

Google Ads

If we use Google Ads or remarketing services, cookies may be used to display relevant advertisements based on previous visits to our website.

Users can manage advertising preferences through their Google account settings.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the content or privacy practices of external websites and recommend reviewing their privacy policies before submitting personal information.

Your Rights

Under UK GDPR you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of processing
• Object to processing
• Request data portability where applicable
• Withdraw consent at any time where processing relies on consent

To exercise any of these rights, please contact us using the details provided above.

Data Breaches

Should a personal data breach occur, we have procedures in place to investigate the incident and, where legally required, report it to the Information Commissioner’s Office (ICO).

Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page, together with the effective date shown at the top.

Contact Information

If you have any questions about this Privacy Policy or how your information is processed, please contact:

Topp Tree Care Ltd

Email: topptreecare@gmail.com

Telephone: 01803 404697

Registered Office: 22 Torquay Road, Kingskerswell, TǪ12 5EZ

Complaints

If you are dissatisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk
Last Updated: 4 August 2026